Amazon acts like a corporation

As a follow-up to my Print On Demand Publishers Compared post, there are three things that are starting to make me rethink my conclusion of "Next time, I'd forget about Lulu and just go with CreateSpace".

First is further unresponsiveness from CreateSpace's support. They put my book into Amazon's Search Inside the Book program, eventually. I had submitted it myself in the meantime because I wasn't sure if they were going to do it or if I had to, but it got knocked back because something was illegible (I don't know what, Amazon didn't tell me).

The version they submitted, and the version currently on Amazon at time of posting, has the same error that I had to get them to correct twice on the printed proof - all the ligatures and apostrophes have dropped out. (Click the Excerpt link on the left to see the issue.) I logged it with their support, they took what was apparently a cursory look and told me that it looked to them like the issue was fixed. I clicked the "No, this didn't resolve my problem" link and gave fuller instructions. The last I heard from them was over a week ago saying they'd sent the issue to a support specialist.

The second thing is that I have sold no copies from CreateSpace or Amazon, but I have sold some from Lulu.

And the third thing, the most disturbing, is that Amazon appears to be using its market dominance as a retailer to strongarm small publishers and self-publishers into using its print-on-demand service BookSurge, and no other print-on-demand (POD) publisher. I'm pretty unhappy about that; I'll be watching the situation and if they continue to do this (and especially if they continue not to be upfront about discussing it), I will be joining the growing boycott and pulling my listings, plus removing my Amazon Associates links here and on my other blog. Not that my tiny action will hurt Amazon, especially since they're not getting any sales of my book, but it's the principle of the thing.

Print-on-demand suppliers compared: Lulu, CreateSpace, Zenith

I've just written my promised article comparing and contrasting print-on-demand suppliers (pdf). I included the local printer I used, Zenith, for a third point of comparison with Lulu and CreateSpace. Quick summary:

• CreateSpace is overall the best for my purposes: simple but functional website, free access to Amazon, price per unit comparable to Lulu. However, the only printing fault I had was from them, and their customer service isn't as good as the other two, mainly because it's so indirect.
• Zenith gave excellent customer service and were cost-effective for bulk orders for me, because they're local. Their website needs serious work, though.
• Lulu, for my purposes, weren't worthwhile because the high cost of shipping to New Zealand negated the advantage of their excellent bulk discounts. If they print locally to you, though, it would be worth using them as well as CreateSpace.
  

City of Masks - NZ Printing

I just received my printing - hopefully the first of several - of 50 copies of City of Masks from Zenith.

It's been a drawn-out process, made two weeks longer by the fact that my email with the cover art never reached them and I didn't realize until I eventually asked why I hadn't heard back from them. They have much, much less functionality on their website than Lulu or CreateSpace - practically none at all, actually, it's just a brochure, and not even a particularly informative one. It doesn't even give their prices or any templates or sizes. This makes everything a lot more manual than dealing with Lulu or CreateSpace. On the other hand, you get personal service - their sales guy, Ocean Reeve, has been very helpful through the proofing process and gave me a second proof for free when the first one had an issue with the page numbers being cut off at the bottom. He also put the ISBN barcode on at no extra charge. In gratitude, I plan to write a layout guide for authors that they can put on their website, and which may help others to avoid some of the issues I had.

This is one of two events that I've been waiting for before launching Phase 2 of Operation Promote Novel. The other, which is entirely dependent on me and I should have done by now, is getting five episodes of my podcast of City of Masks together so that I can launch it on Podiobooks. I'll then put out press releases, send out review copies, and generally toot my own horn.

Speaking of which, I'm now on goodreads, which is a kind of social networking site for readers and authors. I'm thinking of putting one of their widgets in the sidebar here to show what I'm currently reading, once I get the time.

City of Masks for sale on CreateSpace

You can now buy City of Masks on CreateSpace as well as on Lulu. The corrected proof just arrived.

It'll be interesting to see how long it takes to get into Amazon's catalogue. I'll then be able to do a comparison of total timing as well as all the other factors.

I should have Zenith Print as a third point of comparison fairly soon too.

City of Masks for sale on Lulu

You can now buy City of Masks on Lulu. I had just finished recording the next podcast episode and was about to start editing when there was a pounding on the door, and there was the courier with a very large and well-packed package, containing my proof. As far as I can see there are no printing errors, so - the book is officially available.

W00t!

The CreateSpace corrected version is on its way to me now and should arrive this week (based on past performance). Based on the emails I got from their support people, they went through exactly the same steps this time as last time, suggesting that they need to improve their ability as a "learning organization" so that they only have to fix problems once.

Once that proof arrives, I'll do a major post comparing Lulu and CreateSpace step-by-step, feature-by-feature. At the moment I have to say I wouldn't be using CreateSpace except for the access they give to Amazon (and their audiobook and multi-disk CD capabilities), but their site is somewhat less cluttered and, for me, slightly easier to use.

I had fewer (in fact, no) printing hassles with Lulu, whose pricing is slightly better for single books and much better for bulk.

(Their freight prices to NZ are just ridiculous, though. If I get 50 books shipped to NZ, it's $245.16 (USD) for shipping and it'll cost me $14 (NZD) per unit in total, for printing, postage and packaging. Shipped to US: $31.60 (USD) for shipping, $8.58 (NZD) per unit. Actually, if I select USPS Media Mail instead of UPS as my shipping option, it's only $17.30 (USD) for shipping and $8.21 (NZD) per unit. So I'll be asking my parents-in-law if I can trans-ship through their address in California. There's no way it'll be over $200 for them to send the package on here.)

I know that others' experiences may well differ; anyone want to share Lulu or CreateSpace stories, good or bad?

I'm in iTunes, and other book news

The first episode of the City of Masks podcast is up, and can be found in iTunes. That's pretty exciting.

I'm having some problems recording the second episode - getting clipping of the sound for some reason.

Once I have five episodes, I can load them up to podiobooks.com (they've already approved my first episode as meeting their quite high standards).

On the race between Lulu and CreateSpace, so far we have:

Submitted: Thursday 3 January (both)
Ordered: Thursday 3 January (Lulu), Saturday 5 January (CreateSpace) - because CreateSpace has a manual checking process before you can order.
Shipped: Saturday 5 January (CreateSpace), Tuesday 8 January (Lulu). So CreateSpace achieved same-day shipping, while Lulu took 5 days.

Judging by previous experience, the CreateSpace one could be here today or tomorrow, at which point (all being well) the book will go on sale via CreateSpace and Amazon. Which is thrilling.

EDIT 10 January: Well, CreateSpace wins the race, except that they have sent me a proof with the same issue as the first proof I got - all the ligatures and apostrophes have dropped out. This is a mark against them, getting the same thing wrong twice on the same title - they need to tighten up their procedures. So no book for sale just yet.

Hopefully the Lulu proof won't have the same problem (or any others). It should arrive about Monday or Tuesday judging by the CreateSpace one's transit time.

EDIT 16 January: It was actually Wednesday, i.e. today, and I have another post comparing my experience with Lulu and CreateSpace so far.

Dual-wielding Lulu and CreateSpace

Erin finished reading my CreateSpace proof copy of City of Masks yesterday (the replacement one that they sent after they sorted out why the ligatures were disappearing), so today I made the edits, re-uploaded the files, and also uploaded the Lulu versions. I made the mistake of setting the size for the CreateSpace edition, completely arbitrarily, to 8.5 x 5.5 inches, and that's a size that Lulu doesn't offer. Next time it'll be 9 x 6 for both and I'll be able to use the same interior file (though I'll still have to make a small change to the cover, as CreateSpace has more trim on their cover spec than Lulu).

I'm using both services because CreateSpace gets me into Amazon for free, but Lulu gives me much better discounts for bulk orders - they cut in earlier (at 26 copies instead of 50) and are more generous, so it's worth my while to put the book through them as well so that I can order bulk copies to sell directly off my website, to give to people who helped me by offering critique, to send out for review, give to my family and all the rest of the things one does.

There weren't very many changes. One was to the blurb, which was originally written before I finished the book. Blurbs are traditionally written last of all (I know, because when I worked as a book editor I was several times called on at the last moment to do so). So I souped it up following her suggestions. It now uses the keywords "adventure" and "Shakespeare".

Another was slightly embarrassing. Erin didn't know what "barratry" was (in a short list of crimes), and when she asked me, I had to confess that I wasn't sure either, but I thought it was some sort of violent crime, like assault. "You really shouldn't use words that you don't know the meaning of," she said, and as is so often* the case, she was right. I looked it up today. The connection with assault was all in my head (probably because it sounds like "battery"). It's the crime of, among other things, sinking a ship in order to claim the insurance. So I changed it to "assault".

I want to write in depth on the differences between the two print-on-demand houses, but a couple of them I found today: Lulu have automatic, immediate checking that your uploaded cover file is the right size (because of an error I'd made - confusing points and pixels - mine wasn't). CreateSpace's checking is apparently manual, or at least batched overnight.

The other difference is that CreateSpace insists that you receive and sign off a proof before you can release the book; Lulu suggests that it's a really good idea to get one before selling, but you don't have to.

So now the two are racing, since I uploaded the files immediately after one another. Who will win?

*But not always. Sorry, Chook.

City of Masks proof

The City of Masks proof arrived from CreateSpace just now - impressive, considering that it was shipped on Tuesday (and I ordered it on Monday). Especially impressive this close to Christmas.

The cover looks great, title, cover illo, C-Side Media logo, even the spine text is correctly aligned, despite CreateSpace's dire warnings about the risks of putting text on the spine of a book under 130 pages (it's 128).

However, something's gone wrong with the ligatures in the interior copy, and the letter combination "fi" has dropped out almost everywhere it occurs (also fl, all apostrophes, and probably some others). It looks fine in the PDF I have here. I've just sent a support request; hopefully they can help me out.

I was going to do another proof in any case, for a couple of reasons. Firstly, I'm now planning to dual-publish at CreateSpace and Lulu. Lulu has much better pricing once you start buying in bulk, but getting distribution through Amazon with Lulu is relatively complicated, costs extra, and has certain limitations, so publishing through both at once makes sense. Unfortunately, when I was doing the original CreateSpace setup I picked the size 8.5 x 5.5 inches, completely arbitrarily - and Lulu doesn't print in that size. They both do 9 x 6, which just involves putting an extra quarter-inch all the way around the pages, so I should be able to do that without too many issues. (EDIT: No, I can't. CreateSpace doesn't let you change your mind about the trim size after you've ordered the first proof. Damn!)

The other reason I need to revise it is that I put a URL on the cover and in the front matter for a Wordpress blog, before I'd thoroughly investigated the functionality available at wordpress.com. I was relying on a description I'd read that said "Wordpress can do such-and-such", without realizing that while Wordpress the application can do a great many things when hosted on your own site, Wordpress the site is very sandboxed and paranoid and will let you do hardly any of them. In particular, you can't put HTML in your Wordpress blog which includes a form, so I can't include a signup form for my mailing list on the blog. That's a dealbreaker for me; people are much more likely, in my opinion, to sign up from a simple form than they are from just a link. So I'm going to be using city-of-masks.blogspot.com as my promotional blog for the book.

I'm planning to record myself reading the book and release it as a series of podcasts, then sell it as an audiobook. I may even, if I get myself organized, release the podcasts on the corresponding dates to the dates in Gregorius's journal (most of the book is told through journal entries). That would be kind of fun, and would give me a deadline.

City of Masks about to be published at last

I finally decided to stop waiting until I was happy with the game for City of Masks and just publish the novel without it.

I'm going through CreateSpace, since that gets me straight into Amazon (who own CreateSpace). So far it seems pretty straightforward.

I've used LyX for my typesetting, which was somewhat frustrating for a while but I finally figured out how to get it doing what I wanted. It's one of those programs that has two levels: Incredibly basic and very, very technical. I managed not to stray too far into the very, very technical side but it did take me some messing about. I'll be able to use it much faster next time.

I did the cover in Inkscape, because I find the Gimp totally unintuitive; I always end up frustrated whenever I try to use it. I should probably download GimpShop, which skins the Gimp to look like Photoshop. Not that I've used Photoshop for years, but it may be an easier interface to work with.

The cover illustration of the mask comes from an Italian artist, appropriately enough, at DeviantArt (donia.deviantart.com). She very kindly let me use it for free with acknowledgement.

So my total outlay for getting my book into print (and distribution) will be $5.71 USD plus shipping, for the proof to be printed and sent to me for approval. Amazing.

Publishing certainly has changed since I were a lad.